Customer Advocate

Help drive success, one maker at a time!

About This Position

As Customer Advocate, you will engage with customers across email, our community forum, social media, and other channels to ensure that they have the knowledge they need to successfully build their apps.  You will work as a real-time connector to ensure our makers get the help they need — when they need it. From creating reduced test cases to coming up with creative solutions, you'll help empower our makers to turn their software ideas into a working reality. Help take our customer support to the next level by analyzing support trends and being the voice of our makers to help prioritize improvements to our platform.

About You

  • You’ve never met a person you didn’t want to help
  • You are happy to talk with customers ☀️
  • Your problem-solving skills are on point
  • There’s nothing more satisfying than closing a ticket (okay… not nothing, but you know it’s a good feeling!)
  • You consider yourself a tinkerer
  • You 🧡 apps  
  • Learning is just as important to you as other necessities… like eating… and sleeping 📚

Qualifications

  • At least 1 year of experience in customer support, account management or other customer-facing roles or active in the no-code community 
  • Experience developing support materials & creating technical documentation
  • Ability to understand complex technical products
  • Strong troubleshooting abilities that enable you to break down complex problems into bite sized testable chunks
  • Excellent written and verbal communication skills
  • Strong interest in new technologies and products
  • The ability to rapidly iterate based on feedback
  • Experience working with teams that regularly ship software 🚀
  • A strong combination of creative thinking and analytical effectiveness
Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!

Oh… and Bonus Points

  • Experience with the No-Code space and/or using tools like Webflow & Zapier (two of our favorite no-code tools) 🖤
  • Experience with UX Design
  • Understanding of QA workflows and reduced test cases
  • Experience supporting a SaaS product
  • Enjoy creating tutorials & teaching others 📹
  • Experience working in a startup environment 
  • Created a working app on Adalo 👀
  • Knowledge of HTML & CSS
To learn more about what it’s like working at Adalo — check out our 'Inside Adalo' page.

Excited to Join Us?

We'll just need the basics — resume, cover letter & the like. Can't wait to hear from you!
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